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Client Case Studies, Reviews & Awards

 

 

Client Case Studies

WA Local Government Superannuation - Perth, Western Australia

Local ABA client, WA Local Government Superannuation (WALGSP) is the featured in the following case study recently published in the online IT publication 'iStart'. WALGSP has been the default superannuation fund for WA local government employees since inception. The fund has over 40, 000 members and manages in excess of $1.3 billion.

ABA have worked with WALGSP since 2006 to implement Legrand CRM in conjunction with several development projects that have enabled integration with other key business systems including their membership financial management package and their document management systems. Legrand CRM is the key contact management and operational database used on a day-to-day basis by their 50+ employees to track and manage almost all aspects of contact management and provisioning of client services.




Mentoring Minds - Texas, USA



US based Mentoring Minds are the feature of another 'iStart' case study. In this article General Manager Ander Muollo explains how this US based company's exhaustive CRM search lead them to Australian developed Legrand CRM - fulfilling their functionality requirements whist also fulfilling their budget constaints.

 

 

Netspace - Melbourne, Victoria

The following is an article published in the Australian Financial Review Newspaper. The article explores the benefits experienced by this Melbourne based internet service provider (ISP) through their implementation of Legrand CRM.

The Australian Financial Review
Intelligence Pays Off
By: Damien Lynch

Australian privately owned internet service provider Netspace says using the Legrand software has increased its sales by 20 per cent.

"If you look at out capacity to best determine work flows, work capabilities, marketing strategies and demographics, we could attribute 20 per cent of our increase in sales purely to the software," said national sales manager John Millar. "we now have some intelligence on very customer contact, much of which we never had before."

Mr. Millar said the only criticism he might have was that the software was not as well designed for call centres as for sales force. "For us, the reporting tools gave very basic information, but we needed very detailed information. So we had to get help from the intermediary between Legrand and us."

Netspace uses Legrand software for its sales team, which consists of an inbound call centre and an outbound sales representative force. In the call centre, the software lets Netspace track inbound calls with information such as the type and source of call, questions asked and topics discussed. The company can also determine a salesperson's effectiveness.















My Business Magazine

Integrating CRM to boost your business competitiveness

"A centralised CRM database is an essential business tool in today's always-on business economy. Make sure your accounting system and CRM system talk seamlessly together and train your staff on using the CRM database to ensure they promptly provide relevant answers to customer queries. Your customers will love you for it "

 


My Business Logo

The Sleeter Group

Legrand CRM Integrated with QuickBooks
By: Doug Sleeter

"No matter what business you're in, most likely you and your office colleagues are constantly in touch with prospects, customers, vendors, and partners. And if you're smart, you keep a database of some type in which you track all of your contacts.
The problem is - with most small businesses anyway - it stops right there. Just a database of contacts (address, phone, email, etc.) stored in MS Outlook or something similar. And usually, each employee keeps their own contact list, with no sharing of data between employee's contact manager databases. So a common question any employee might have is "when was the last time anyone in our company dealt with this customer, and what was it about"? And of course, that's hard to answer because each employee has their own notes in their own database"

 


Sleeter Group

Quickbooks Solutions Marketplace

Application Review for Legrand CRM Accounting Link: Our Top 12 Features
By: Bonnie J Nagayama CPA (Certified Quickbooks ProAdvisor)

"Since we have made the change from paper and file folders, to ACT! to salesforce.com and now to Legrand, we have first hand experience about why this has been the best decision we ever made. With functionality that is easy to use, QuickBooks integration that is not available anywhere else for any price, and a quick and painless conversion, we could not be happier."


Application Review for Legrand CRM Accounting Link: Outstanding Transfer
By: Jack Harrel

"My sales people love using Legrand to track their progress, so it is all the much better that our accounting department can provide helpful information. The adaptation of Legrand CRM and the Accounting Link module has made our entire business much more efficient."

 


QuickBooks Solutions

Technology & Business Magazine Australia
"Contact management packages reviewed"

"The graphical interface is clear and allows the user to have easy access to a range of information without being overwhelmed. There is a good use of colour to accentuate particular features, drawing the eye to where it needs to be..."

"...I was particularly pleased by the layout of the product's screens, it's user-friendliness, and the inclusion of such features as item tracking and impressive customisation tools in what is essentially an out-of-the-box solution."

 


Technology & Business Magazine Australia

ZDNet Australia

Managing relationships: 6 CRM packages tested

" Legrand offers the most pain-free installation of the lot -- a few mouse clicks and everything is completed with the minimum of fuss... "

" ... Legrand should definitely be on the evaluation list for any company looking at deploying or changing their CRM application. "



ZDNet Australia Editiors Choice Award

 


Client Testimonials

Rohan Brown, City Software, Melbourne:

It (Legrand CRM) has certainly changed the way in which our company does business and more critically, it has improved the way in which we interact with our customers. Not only do we now have total visibility of our current customers but also of our prospects, suppliers and business partners.

 

Robert Byrne, Asystants Pty Ltd, Sydney:

With the development of our sales team it has become important to install a good CRM. I have used a number of products including, Maximizer, Goldmine but have found the Legrand product to be the most ideal for tracking a group of sales people. It's simple integration with Microsoft Office is a fantastic feature.

 

James Bramley, Fox Studios Australia:

After evaluating many CRM software packages, I felt that the Legrand software best suited my client management database needs. It is very straight forward and easy to use, with a friendly user interface."

 

Jeff Gusdorf, St Louis, MO:

We have been very pleased with the performance of Legrand. The product has excellent functionality for tracking all of our activity. I particularly like your implementation of assigning keywords to companies and contacts. This has improved our productivity dramatically over using Outlook. We have made great use of the sales pipeline and are now able to manage our sales process quite effectively. We had used Goldmine previously and training was a real issue. With Legrand we were able to train ourselves with an average of 30-45 minutes per user; talk about a productivity increase. The integration with Outlook has allowed us to move contacts and email records without having to go through a separate conversion process. All users are able to import Outlook information with out requiring any IT involvement. I have not found other products that gave us this level of functionality for the value offered by Legrand.

 

Name withheld, Minneapolis:

We have been in business for over 3 years as a Value Added Reseller for two CRM tools. Your product's design has impressed me. It is the most intriguing new CRM product I have seen in years. The look & feel is wonderful.

 

Charles Lufkin, Germany:

What I've seen so far and the comparison I've made, you have a great chance on the German or European market

 

Tom McCormack, Dallas, TX:

It hurts me to say this; but your software may be a major competitor to our own CRM software here; maybe I will have to take the Australians more seriously now.

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Customers

Developed in Sydney Australia, Legrand CRM is utilised by customers across more than 25 countries. Below is a listing of just some organisations benefiting from the use of Legrand CRM...

Merck Pharmaceuticals, Melbourne, Australia

WA Local Government Superannuation Plan, Perth WA

Fox Studios, Sydney, Australia

McGraw-Hill, Sydney, Australia

GTP iCommerce, Perth WA

Australian Broadcast Corp. (ABC), Sydney, Australia

RMA Executive Search, California

North Brunswick Power, Canada

Universal Urethane, Ohio

Swings & Roundabouts Winery, Margaret River, WA

Positive Networks, Kansas

Interwoven Australia

Inventiv Software, Memphis, TN

Dept of Industry & Tourism (Australian Federal Govt.)

Schneider Electric, New Zealand

Triodos Bank, Netherlands

Mindscape Asia-Pacific, Sydney, Australia

Great Western Winemakers, WA, Australia

Audio Analysts, California

Power Shield, Perth WA

Jener8Direct Marketing, Perth, WA

Maids to Order, California

Transportation Logistical Services, Kansas City

St John of God Pathology, Perth WA

Audiotion, Richmond, VA

Australian Red Cross Blood Service

T-tank Media, Bangkok, Thailand

Netspace Internet, Melbourne VIC

SDT Electronica, Lisbon, Portugal

CallAdvise, Amsterdam, Netherlands

Intersoft, Budapest, Hungary

Jesmond Ltd, Dublin, Ireland

Erre Per Due srl, Italy

Synergy Information Systems, Falkland Islands

Swann Communications, UK

Mr. Bean Coffee & Vending, Auckland, NZ

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