WA Local Government
Superannuation - Perth, Western
Australia
Local ABA client, WA Local
Government Superannuation (WALGSP)
is the featured in the following
case study recently published in the
online IT publication 'iStart'.
WALGSP has been the default
superannuation fund for WA local
government employees since
inception. The fund has over 40, 000
members and manages in excess of
$1.3 billion.
ABA have worked with WALGSP since
2006 to implement Legrand CRM in
conjunction with several development
projects that have enabled
integration with other key business
systems including their membership
financial management package and
their document management systems.
Legrand CRM is the key contact
management and operational database
used on a day-to-day basis by their
50+ employees to track and manage
almost all aspects of contact
management and provisioning of
client services.
US based Mentoring Minds are the
feature of another 'iStart' case
study. In this article General
Manager Ander Muollo explains how this US based company's
exhaustive CRM search lead them to
Australian developed Legrand CRM -
fulfilling their functionality
requirements whist also fulfilling
their budget constaints.
The following is an article
published in the Australian
Financial Rerview Newspaper. The
article explores the benefits
experienced by this Melbourne based
internet service provider (ISP)
through their implementation of
Legrand CRM.
The Australian Financial Review
Intelligence Pays Off
By: Damien Lynch
Australian privately owned internet service provider Netspace says using the Legrand software has increased its sales by 20 per cent.
"If you look at out capacity to best determine work flows, work capabilities, marketing strategies and demographics, we could attribute 20 per cent of our increase in sales purely to the software," said national sales manager John Millar. "we now have some intelligence on very customer contact, much of which we never had before."
Mr. Millar said the only criticism he might have was that the software was not as well designed for call centres as for sales force. "For us, the reporting tools gave very basic information, but we needed very detailed information. So we had to get help from the intermediary between Legrand and us."
Netspace uses Legrand software for its sales team, which consists of an inbound call
centre and an outbound sales representative force. In the call centre, the software lets Netspace track inbound calls with information such as the type and source of call, questions asked and topics discussed. The company can also determine a salesperson's effectiveness.
My Business Magazine
Integrating CRM to boost your business competitiveness
"A cenralised CRM database is an essential business tool in today's always-on business economy. Make sure your accounting system and CRM system talk seamlessly together and train your staff on using the CRM database to ensure they promptly provide relevant answers to customer queries. Your customers will love you for it "
The Sleeter Group
Legrand CRM Integrated with QuickBooks By: Doug Sleeter
"No matter what business you're in, most likely you and your office colleagues are constantly in touch with prospects, customers, vendors, and partners. And if you're smart, you keep a database of some type in which you track all of your contacts.
The problem is - with most small businesses anyway - it stops right there. Just a database of contacts (address, phone, email, etc.) stored in MS Outlook or something similar. And usually, each employee keeps their own contact list, with no sharing of data between employee's contact manager databases. So a common question any employee might have is "when was the last time anyone in our company dealt with this customer, and what was it about"? And of course, that's hard to answer because each employee has their own notes in their own database"
Quickbooks Solutions Marketplace
Application Review for Legrand CRM
Accounting Link: Our Top 12 Features By: Bonnie J Nagayama CPA (Certified Quickbooks ProAdvisor)
"Since we have made the change from paper and file folders, to ACT! to salesforce.com and now to Legrand, we have first hand experience about why this has been the best decision we ever made. With functionality that is easy to use, QuickBooks integration that is not available anywhere else for any price, and a quick and painless conversion, we could not be happier."
Application Review for Legrand CRM Accounting Link: Outstanding Transfer By: Jack Harrel
"My sales people love using Legrand to track their progress, so it is all the much better that our accounting department can provide helpful information. The adaptation of Legrand CRM and the Accounting Link module has made our entire business much more efficient."
Technology & Business Magazine Australia
"Contact management
packages reviewed"
"The graphical interface is clear and allows the user to have easy access to a range of information without being overwhelmed. There is a good use of colour to accentuate particular features, drawing the eye to where it needs to be..."
"...I was particularly pleased by the layout of the product's screens, it's user-friendliness, and the inclusion of such features as item tracking and impressive customisation tools in what is essentially an out-of-the-box solution."
ZDNet Australia
Managing relationships: 6 CRM packages tested
" Legrand offers the most pain-free installation of the lot -- a few mouse clicks and everything is completed with the minimum of fuss... "
" ... Legrand should definitely be on the evaluation list for any company looking at deploying or changing their CRM application. "
It (Legrand CRM) has certainly changed the way in which our company does business and more critically, it has improved the way in which we interact with our customers. Not only do we now have total visibility of our current customers but also of our prospects, suppliers and business partners.
Robert Byrne, Asystants Pty Ltd, Sydney:
With the development of our sales team it has become important to install a good CRM. I have used a number of products including, Maximizer, Goldmine but have found the Legrand product to be the most ideal for tracking a group of sales people. It's simple integration with Microsoft Office is a fantastic feature.
James Bramley, Fox Studios Australia:
After evaluating many CRM software packages, I felt that the Legrand software best suited my client management database needs. It is very straight forward and easy to use, with a friendly user interface."
Jeff Gusdorf, St Louis, MO:
We have been very pleased with the performance of Legrand. The product has excellent functionality for tracking all of our activity. I particularly like your implementation of assigning keywords to companies and contacts. This has improved our productivity dramatically over using Outlook. We have made great use of the sales pipeline and are now able to manage our sales process quite effectively. We had used Goldmine previously and training was a real issue. With Legrand we were able to train ourselves with an average of 30-45 minutes per user; talk about a productivity increase. The integration with Outlook has allowed us to move contacts and email records without having to go through a separate conversion process. All users are able to import Outlook information with out requiring any IT involvement. I have not found other products that gave us this level of functionality for the value offered by Legrand.
Name withheld, Minneapolis:
We have been in business for over 3 years as a Value Added Reseller for two CRM tools. Your product's design has impressed me. It is the most intriguing new CRM product I have seen in years. The look & feel is wonderful.
Charles Lufkin, Germany:
What I've seen so far and the comparison I've made, you have a great chance on the German or European market
Tom McCormack, Dallas, TX:
It hurts me to say this; but your software may be a major competitor to our own CRM software here; maybe I will have to take the Australians more seriously now.
